paytrack
A Service System

Built to fit your business.

For service centres and repair shops: customers, bookings, jobs, parts, invoices and payments in one place, shaped around the way you work.

What do you service?

Every customer, every machine, every serial and service, in one place.

Control

Grow and control your customer database.

Upload your customer list and start straight away. Every customer on one card: all their phones, their address, every machine they own with its warranty, service plan and history, and their texts and emails in the same place. Add service managers whenever you need them, each with the access their role needs.

  1. Upload your customer list
  2. One search: phone, name, serial, street or postcode
  3. Duplicates flagged as you type
  4. Managers added, each with their own access
  5. A QR code on every customer card

Register

New customers check themselves in.

Put a QR code on the counter or send a one-time link. They pick their address as they type, describe the fault and accept your terms, and the job is waiting for you.

  1. Scan the QR on the counter
  2. Address found as they type
  3. Model from the serial
  4. Terms accepted, time-stamped
  5. The job is ready when they are

Grow

Bring them back on time.

The reminder bot texts customers when their machine is due and books them in, or you send a campaign to one area at a time. Add service engineers as you grow: every manager and engineer is tracked for jobs, sales, average sale and what they sold.

  1. The reminder bot books them in
  2. Campaigns, one area at a time
  3. Nobody texted twice, opt-outs honoured
  4. More engineers, every one tracked
  5. What they sold, not just how much

Book

Bookings, automated by AI or by staff.

Staff book in seconds with a clash check. The AI assistant answers texts day and night, books, moves and cancels, offers only times when you are in the customer's area, and hands over to a person when it should.

  1. Clash check on every booking
  2. Only times when you are nearby
  3. Address confirmed first
  4. Take over any chat
  5. STOP honoured at once

Run

Every job, every step.

Quotes with only the parts that fit the machine, labour from fitting time, monthly service plans, and a text to your customer at every step from booking to paid.

  1. Only the parts that fit
  2. Labour from fitting time
  3. A text at every step
  4. QR job tags and part labels
  5. Monthly service plans

Get paid

Tax invoices with a QR code to view and pay. One-off or recurring payments by card or PayPal, and pay-later providers for the bigger jobs. Paid jobs mark themselves.

  1. Scan to view, scan to pay
  2. Card and PayPal
  3. One-off or recurring
  4. Pay later for bigger jobs
  5. Paid jobs mark themselves

Measure

Manage and measure your service department.

Reports by area, technician and month; parts used, cost and profit per job; a forecast of the parts you will need from your own history, so you restock in time; and your expansion planned from your sales history and its prediction.

  1. By area, technician and month
  2. Parts used, cost and profit
  3. Parts forecast, restock in time
  4. Plan your expansion

Campaign manager

Your local AI runs the campaign.

Pick the areas by postcode, open the slots and test the message on your own team first. Then your own AI texts the customers in those areas, answers their replies, confirms their address and offers only the times when your team is nearby. You approve, move or cancel any booking. Your AI can run on your own hardware. To save you on start-up costs, we also provide hosting for both the AI and the system.

  1. Areas added by postcode
  2. Slots opened where the team will be
  3. Tested on your team, then sent
  4. A new address, sorted in the chat
  5. Approve, move or cancel any booking

The database

Built for speed, simplicity and readability.

Under every page is a database highly optimised for speed and readability, with clear tables and clear links between your customers, machines, jobs, parts, invoices and payments.

  1. A customer books in
  2. A job is invoiced
  3. A payment lands
  4. A campaign goes out
  5. A report is run

Fit for you

Your system, built for you.

No two service centres run the same way. We build your version around your trade, your statuses, your parts and your words, and we change it as you grow.

  1. Your trade
  2. Your statuses and steps
  3. Your parts and your words
  4. Your logo and colours
  5. Changes as you grow
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Let's talk

Let's build yours.

Tell us how your service centre runs and we will build you your version.